Shipping policy
Shipping Policy
Store Name: Veil Scent
Contact Email: support@veilscent.shop
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 5–10 business days
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Expedited Shipping (if available): 3–5 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
Shipping Locations
We currently ship within the United States.
At this time, we do not offer international shipping unless otherwise stated on our website.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update.
Shipping Delays
Veil Scent is not responsible for shipping delays caused by the carrier, incorrect addresses, weather conditions, or other circumstances beyond our control.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@veilscent.shop with your order number and photos (if applicable). We will work with the carrier to resolve the issue.
Returns Due to Shipping Issues
If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply to reship the order.
Contact Information
For any questions regarding shipping, please contact us at:
📧 support@veilscent.shop