Refund policy

Return and Refund Policy

Store Name: Veil Scent
Contact Email: support@veilscent.shop

Thank you for shopping with Veil Scent. Please review our return and refund policy carefully.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging, with all seals intact

  • Proof of purchase (order number or receipt) is required

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items

  • Gift cards

  • Opened or used fragrances

  • Items damaged due to improper handling by the customer

Return Process

To initiate a return, please contact us at support@veilscent.shop with your order number and reason for return.

If approved, we will provide instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping charges are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We do not offer direct exchanges at this time.
If you wish to receive a different item, please return the original purchase and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, including photos of the item and packaging.
We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank

If the issue persists, please contact us at support@veilscent.shop.

Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 support@veilscent.shop